Support

While You Were Busy ("WYWB") — personalised audio news briefings.

Contact us
The fastest way to reach us is by email — we read every message.
📧 wywb-support [at] bordernetworks [dot] com [dot] sg (written this way to deter spam bots — replace [at] with @ and [dot] with .)
You can also send feedback or a support request from inside the app: Account → Feedback & support. Leave your email there if you'd like a reply.

Please note: unsolicited sales pitches and marketing offers will not be responded to.

Frequently asked

How do I create a briefing?

Open the app, go to New brief, and tap Start (or pick a preset). Generation takes about 30–90 seconds, then your briefing plays as audio. You can pause, scrub, and skip between stories.

Where are my past briefings?

Briefings you play are saved on your device for offline listening — find them on the Listen screen.

Can I schedule briefings?

Yes. Set up to 5 scheduled briefings (e.g. a morning brief) under Schedule. Enable notifications to have them delivered.

What languages are supported?

English and Mandarin Chinese at launch, with more to come.

How do I delete my account and data?

In the app, go to Account → Delete account. This removes your account and its associated data. You can also email us (see the address under Contact us above) to request deletion; requests are actioned within 30 days.

Subscriptions

Any subscription is billed through your app store account (Apple App Store). Manage or cancel it under Apple ID → Subscriptions. Deleting the app does not cancel a subscription.

Privacy & terms

See our Privacy Policy and Terms of Service. We don't serve ads, don't track you across apps, and don't sell your data.

Operated by Border Networks Pte Ltd, 68 Circular Road, #02-01, Singapore 049422.